Cancellation Policy

30 days' notice

We ask for 30 days' notice to cancel recurring weekly pool service. That gives us time to adjust routes and staffing, and it gives you a clear final service date rather than an abrupt stop.

How to cancel

Cancellation requests must be submitted by email to info@piranhapoolcare.com. Email gives both of us a written record of the request and its date, which protects you as much as it protects us. We'll confirm your request and your final service date in writing.

Charges during the notice period

You remain responsible for service and charges applicable during the 30-day notice period, as well as any outstanding balance on your account. Service continues normally through the notice period unless you tell us otherwise.

Pausing instead of cancelling

If you're travelling, selling the home, or dealing with construction, tell us — sometimes pausing or adjusting service makes more sense than cancelling. Just ask and we'll talk it through.

Questions and feedback

If you're cancelling because something went wrong, we'd genuinely like to hear about it. Call (813) 699-2121 and tell us. We can't fix what we don't know about.